FAQ

 

Q: How does your shipping work

A:  Orders that have been placed Monday-Friday before 5 PM EST will begin to process that day (not including holidays) and will ship within 1-3 days after receiving approved payment.

Some purchases are MADE TO ORDER. If your purchase has been made to order you will be notified within the checkout procedure.  Please give the item 1-2 weeks for production, plus the addition time frame allotted for shipping.

Q: Do you ship internationally? 

 

A: Yes!!! We do our best to ship everywhere.  Unfortunately customs systems vary depending on the country. We can’t give exact estimates for transit, but it usually doesn’t take too long.

Q: What’s your return and exchange policy? 

A: Please make sure to carefully review all the descriptions and pictures before you purchase your item. If you are unhappy with your purchase, you may return it within 14 days of receiving it as long as it is unworn and in original packaging. We will provide a refund for your purchase although you will assume the shipping cost of the returned item.

 

Q: How do I care for my jewelry?

 
 
 

Q. What metals are the jewelry made of?

A: To extend the life of your piece, we recomend you:

- Do not spray sunscreen or perfume on jewelry.
- Remove before swimming, going to the beach, showering or washing hands. Basically avoid moisture and chemicals on your jewelry.
- Wipe with soft, clean cloth after each use.
- Store in a pouch or separate compartment to avoid tangles and scratches.

 

A: The Silver Feather jewelry is made from several different metals, which include but are not limited to brass, stainless steel, plated 14k & 18k gold, rhodium, and silver. These metals are nickel-free and hypo-allergenic for most people, unless you have an extreme allergy and can only wear solid gold. As a general rule of thumb, avoid wearing your jewelry in the shower, when sleeping and when exercising.